Apprenticeship Level 3
Facilities Management Supervisor
Duration: 18 Months
Level: 3
Who is this for: Maintenance Apprenticeship
How to Apply: Please check with your line manager before Applying.
About
This apprenticeship prepares an individual for managing a facilities management service, or a group of services.
All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets.
The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.
Knowledge, Skills and Behaviours
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Facilities Management in Context
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Health and Safety
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Developing Relationships
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Assessing Risk
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Delegation
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Costs and Budgeting
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Procurement
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Customer Service
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Problem Solving
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Performance Management
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Resource Management
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Personal Development
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Assessment
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Knowledge Test
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A knowledge test that will consist of 10 structured questions (short-answer) and 20 multiple choice questions to assess a sample of knowledge across the standard. The maximum duration of the knowledge test will be 90 minutes. The knowledge test will be sat under invigilated conditions and marked by the end point assessment organisations (i.e. externally). The assessments will be graded pass/fail
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Competency Based Interview
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A competency based interview to assess the knowledge, skills and behaviours across the standard. The duration of the competency based interview will be 45-60 minutes. The competency based interview will be assessed by the end-point assessment organisations and graded pass/distinction/fail
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