The broad purpose of the role is to provide advice, training and support on core technology applications, both hardware and software, to enhance and enable the delivery of application-based products and services. This includes any IT based environment providing a customer-facing or internal user service.

​

An application support lead delivers the roll-out of upgrades, implementation of new technologies and provides change management support. They implement and may undertake a support desk function. They assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects. They build, implement and support creation of remote working environments and collaborative working platforms for colleagues and external clients and customers.

They interact internal and external stakeholders and as part of both the ‘front of house’ external customer facing team and the ‘back of house’ internal delivery team alongside, for example, learning and development and business information services colleagues. They report to IT service delivery leads but are expected to prioritise their workload and act without supervision or approval of their day-to-day work product taking responsibility for their own workload, prioritisation and problem solving and escalating to subject matter experts as required.