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Damage Report Training

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Duration: 1 hour

Location: Virtual
Who is this for: HSM/ Customer Care Managers (where the parks offer holidays)/ Receptionists/ Accommodation Managers

About

This course will provide all existing/returning members of the holiday services team guidance on following the correct procedures and how to complete the Guest Damage/Incident form.

What the session covers

  • Understand the damage reporting process.

  • Know the reason behind the process, and why it’s in place.

  • Understand what actions team members need to follow as and when damage issues arise.

  • Know who to contact when support is needed

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