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Guest ID Check Process

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Duration: 1 hour

Location: Virtual
Who is this for: HSM/ Customer Care Managers (where the parks offer holidays)/ Receptionists

About

This course will outline the process that needs to be followed by all holiday service team members (HSM, Receptionists ) in order to reduce our risk to fraudulent card transactions that some guests carry out.

What the session covers

  • Understand the process that needs to be followed.

  • Gain confidence on how to carry out ID checks in the correct manner

  • Build knowledge on the reasons why the process must be followed

  • Reduce chargeback transactions to the business

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