Apprenticeship Level 3
Digital Support Technician
Duration: 18 Months
Level: 3
Who is this for: IT Apprenticeship
How to Apply: Please check with your line manager before Applying.
About
A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.
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Course Overview
This apprenticeship a variety of subject such as:
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• Administering and configuring Office 365 applications.
• Digital Security
• Digital Services report
• Digital Information Management Systems
• Digital Technologies-Common digital office technologies
• Modern digital infrastructures
• Backing up data securely
• Secure handling of data
• Major types of risk and threats
• Operational importance of information security
• Operational aspects of risk
• Software and Hardware
• IT Fundamentals
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End Point Assessment
You will be assessed via :
End Point Assessment
Knowledge test x2
Case study
Presentation
Interview.
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